At Artek INC, we are committed to ensuring that our customers are completely satisfied with their purchases. If you are not satisfied in any way, our refund and return policy is designed to provide you with a smooth and worry-free shopping experience.

1. Return Period
   Most items may be returned within 7 days of receipt for a full refund or exchange. To return an item, please contact our customer service team at help@artekbrillune.shop or call (360) 512-5688.
2. Return Eligibility
   To be eligible for a return, the following conditions must be met:
   Item must be in original condition (unused, unopened, with all original packaging, accessories, and manuals).
   Return requests must be initiated within 7 days of the delivery date.
3. Non-Returnable Items
   Certain items are non-returnable, including:
   Customized or personalized products.
   Clearance or discounted items.
4. Return Process
   To initiate a return, please follow the steps below:
   Contact Us: Contact our Customer Service team by email (help@artekbrillune.shop) or phone ((360) 512-5688) to request a return authorization.

Obtaining a Return Authorization: Once you contact us, we will provide you with a return authorization and further instructions.

Packaging the Item: Please securely pack the item in its original packaging. If possible, please include the original packing slip or order confirmation.

Shipping the Item: Please ship the item to the address provided in the return authorization. You will be responsible for return shipping costs unless the return is due to an error on our part (e.g., the item is wrong or defective).

5. Refund Processing
   Once we receive your returned item, we will inspect it and notify you of the status of your return. If the return is approved, we will process a refund and automatically issue a credit to your original payment method. Please note:

Once we receive the returned item, we will process the refund within 5-7 business days.
Depending on your bank or payment provider, refunds may take additional time to reflect in your account.

6. Exchanges
   If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
7. Damaged or Defective Items
   If you receive damaged or defective merchandise, please contact us immediately at help@artekbrillune.shop or (360) 512-5688. We will arrange a replacement or full refund at no additional charge.
8. Contact Us
   If you have any questions or concerns about our refund and return policies, please feel free to contact us at:

Email: help@artekbrillune.shop
Phone: (360)512-5688
Thank you for shopping with Artek INC! We value your business and are happy to answer any questions you may have.