Welcome to our FAQ! Here you’ll find answers to some of the most common questions about Artek INC’s products and services. If you have any further questions, feel free to contact us!

1. What types of lighting products do you offer?
   We offer a wide variety of lighting products, including holiday decorative lights, eye protection, mood lighting, and outdoor lighting. Our styles range from modern to traditional, ensuring that you can meet your various aesthetic needs.
2. How do I place an order?
   You can place an order directly on our website, select the items you want, add them to the shopping cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
3. What payment methods do you accept?
   We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover). You can choose your preferred payment method at checkout.
4. How do I track my order?
   Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track your package on the carrier’s website.
5. What is your return policy?
   We offer a 7-day return policy on most items. If you are not satisfied with your purchase, you may return the item in its original condition within 7 days for a full refund or exchange. For more details, please refer to our Refund and Return Policy.
6. What should I do if I received a damaged or defective item?

If you received a damaged or defective item, please contact our customer service team as soon as possible at help@artekbrillune.shop or (360) 512-5688. We will assist you in arranging a replacement or refund at no additional cost.

7. How long will it take for me to receive my order?

Shipping time depends on your location and the shipping method selected at checkout. Generally, it takes 1-3 business days for orders to be processed, and 5-7 business days for standard shipping. You can choose expedited shipping for faster delivery. Please see our Shipping Terms page for details.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us immediately. Once the order has been processed and shipped, we will not be able to change or cancel it.

9. How do I contact customer service?
   If you have any additional questions or need assistance, you can contact our customer service team via the following methods:

Email: help@artekbrillune.shop
Phone: (360)512-5688
Thank you for choosing Artek INC! We appreciate your business and look forward to helping you brighten your space.